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STEPS Forward webinar series

The recently rebranded AMA's STEPS Forward™ webinar series, previously known as the AMA Emerging Topics webinar series, focuses on physician well-being, practice redesign and implementing telehealth during COVID-19.

The rebranded series joins the AMA STEPS Forward collection of practical, actionable strategies and toolkits to transform and improve your practice. Integrating with AMA STEPS Forward will make even more resources available to help support the well-being of physicians and their teams, and guide organizations in optimizing telehealth and other technology to support patient care through the COVID-19 pandemic and beyond.

Please note: We are not offering continuing medical education (CME) credits for participation in these webinars at this time.

Webinar registration

Register for webinars in the AMA STEPS Forward™ webinar series.


  1. March 24, 2021, 1–2 p.m. Central: Seeking feedback like you mean it: Time to take IACTion 

    1. Speaker: Mark Greenawald, MD, professor and vice chair, Department of Family and Community Medicine, Carilion Clinic and the Virginia Tech Carilion School of Medicine

      Webinar details

    2. When was the last time you actively sought feedback from someone who is regularly affected by your leadership or work, or when someone senior to you directly sought feedback from you?  For too many, the answer is “it’s been a while.”  And yet, without regular, useful feedback, how can anyone know if they are on target with their intentions or realize their impact on others? This interactive webinar will allow for you to begin to consider feedback in an entirely new way and will provide a structure and tools that have the potential to accelerate your professional growth. If you are eager to grow, this will be an hour well-invested.

  2. March 25, 2021, noon–1 p.m. Central: What makes a high performing practice?

    1. Speaker: Kathleen Blake, MD, vice president of healthcare quality, American Medical Association
    2. Webinar details

    3. What are the essential ingredients that contribute to the success and sustainability of America’s small (<15) physician-owned high-performing practices? Dr. Kathleen Blake, AMA’s vice president of healthcare quality, will share the results of recent interviews conducted by Mathematica with family medicine, internal medicine, cardiology, and surgical specialists across the country. Learn how 25 practices succeeded in today’s challenging environment and about the free tools and resources that AMA has developed to help independent physicians succeed. 
  3. April 7, 2021, noon–1 p.m. Central: Challenges to team-based care: COVID-19 and beyond

    1. Speaker: Kevin Hopkins, MD, medical director, Cleveland Clinic Strongsville Family Health and Ambulatory Surgery Center
    2. Webinar details

    3. This webinar will discuss the challenges to team-based care presented by the rapid pivot to telemedicine during the COVID-19 pandemic, and outline other, more common setbacks affecting team-based care, such as: staffing issues (open positions, turnover, recruitment, PTO coverage), workflow disruptions (technology issues, office emergencies, disagreeable patients), panel management during provider absence, and regulatory roadblocks. 
  4. April 20, 2021, 11 a.m.noon Central: Fostering physician humanism and connection with patients

    1. Speaker: Donna Zulman, MD, MS, Assistant professor, Division of Primary Care and Population Health, Stanford University School of Medicine and Associate Director, Center for Innovation to Implementation, VA Palo Alto Health Care System
    2. Webinar details

    3. To provide quality care and reduce burnout, it is important to address patient-physician connections Join Donna Zulman, MD, assistant professor, Division of Primary Care and Population Health, Stanford University School of Medicine and associate director, Center for Innovation to Implementation, VA Palo Alto Health Care System for a discussion on practices that foster physician presence and connection with patients.

  5. April 21, 2021, noon–1 p.m. Central: Taming the EHR

    1. Speaker: Marie Brown, MD, professor, internal medicine, Rush Medical College and director of practice redesign, American Medical Association
    2. Webinar details

    3. The Electronic Health Record (EHR) is here to stay and a source of great frustration for many of us. You have more control than you think. The EHR vendor is often blamed for inefficiencies that your local IT/compliance teams have put in place. Learn what is under your control and tips that can save you hundreds of hours. 

  6. April 28, 2021, noon–1 p.m. Central: Stress & health care professionals

    1. Speakers: Richard Westphal, PhD, RN, FAAN, director, Alliance for Compassionate Care, School of Nursing, co-director, Be Wise: Wisdom and Wellbeing, UVA Health; Patricia J. Watson, MD, clinical psychologist, National Center for Post-Traumatic Stress Disorder
    2. Webinar details

    3. This webinar will focus on Stress First Aid (SFA), a peer support and self-care model designed to improve self-care and assist peers in reducing the negative impacts of stress. SFA is practical, flexible and tailored to the specific styles and needs of those involved. 

Learn more about the AMA’s work in practice transformation that aims to create the conditions where joy, purpose and meaning are possible for physicians and other health professionals.


Table of Contents

  1. About the series
  2. Events
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