Couple has virtual visit from doctor in their home.

The following step-by-step process is intended to guide your practice through the implementation of telehealth. These first six steps are foundational to the planning your implementation. (The subsequent six steps focus on operationalizing telehealth.)

Telehealth Implementation Playbook

Clinical integration of digital tools is lacking. We want to change that.


AMA Telehealth Implementation Playbook Step 1

Prioritize issues identified by front-line staff that align with your organization’s strategic goals, and determine which can most likely be addressed by telehealth, such as:

  • Revenue loss.
  • Disruption in continuity of care low compliance.
  • Clinician shortages.
  • Ssocioeconomic or geographical barriers to in-person visits.

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AMA Telehealth Implementation Playbook Step 2

Consider organizing your key stakeholders into four teams: Core, Leadership, Advisory, and Implementation based on the criteria and responsibilities. 

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AMA Telehealth Implementation Playbook Step 3

Set goals with measurable metrics and a process for tracking your progress to guide your team along the way. 

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AMA Telehealth Implementation Playbook Step 4

Evaluate vendors across criteria that will enable your goals; select a shortlist by speaking with organizations similar to yours. 

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AMA Telehealth Implementation Playbook Step 5

Gaining buy-in from your Leadership Team is a key element of long-term success for your telehealth program. Without broader buy-in, it can be challenging to source the resources and prioritize time needed to make implementation successful.

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AMA Telehealth Implementation Playbook Step 6

Lay the groundwork for a successful vendor relationship; ensure negotiations are captured in documents that protect both you and your new partner. 

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The subsequent six steps focus on operationalizing telehealth and the unique considerations relevant to successfully integrating virtual visits into practice. 

Digital health playbook series

Access key steps, best practices and resources for the adoption and scale of digital health solutions.

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