These subsequent six steps focus on operationalizing telehealth and the unique considerations relevant to successfully integrating virtual visits into practice. (The first six steps are foundational to the planning your implementation.)
Telehealth appointments will likely require an adjusted workflow. Document that updated workflow to ensure a positive experience for your patients and the care team.
- Key considerations when designing a telehealth workflow (PDF)
- Telehealth workflow example (PDF)
- Defining guidelines for appropriate telehealth use (PDF)
- Telehealth visit etiquette checklist (PDF)
Thorough workflow and technical training lead to successful telehealth integration. Getting the rest of your team or practice up to speed on your telehealth vision, technology, and workflow is critical to a smooth rollout. Consider schedulers, physicians, physician assistants, nurse practitioners, and other members of the care team.
Strategically engage patients to maximize the impact of telehealth. Virtual visits can only truly be successful when patients are empowered and prepared to use them.
- Telehealth patient education flow (PDF)
- Telehealth patient introduction (PDF)
- Patient take-home prep sheet (PDF)
Launch your program and execute your plan. Put your new workflows to the test. Particularly with telehealth, you’ll focus your energy on scheduling appointments, supporting clinicians and patients as they start using the technology, and ensuring a path to payment. Ensure you collect feedback from staff and patients and iterate as necessary.
Determine your program’s success by revisiting your goals. Focusing on key success metrics, relevant data points you’ve collected will allow you to determine
whether you’ve achieved success.
As you scale, focus on growing smart, not fast. Leverage your success metrics to position your program for expansion. Consider other areas telehealth can improve your practice.
The first six steps are foundational to planning your implementation.