Digital Health Implementation Playbook Step 10: Implementing


Launch your program and execute your plan. Put your new workflows to the test. Particularly with RPM, you’ll focus your energy on supporting patients as they onboard, managing incoming data and communicating results to physicians in a clinically relevant way. You’ll also need to monitor the impact of your program by tracking your key success metrics. Ensure you collect feedback from staff and patients and iterate as necessary.

Goals to accomplish

  • Get baseline numbers for your success metrics to compare against later
  • Officially launch the program with your identified eligible patients
  • Support patients with any technical or data connection issues during onboarding
  • Schedule follow-ups with patients to address any issues with their device or data transmission
  • Ensure patient data is being monitored as intended in your workflow design
  • Act on incoming data to improve patient outcomes, whether through emergency interventions or adjustments to care plan
  • Solicit feedback from staff and patients; adjust procedures as necessary
  • Ensure you are tracking key success metrics

Why implementing is important

This is the payoff for all your hard work! During this initial implementation, you’ll finally see your RPM system in action. Celebrate the work that has gone into the process thus far and recognize how this phase will allow you to:

  • Better understand and communicate with your patients about their condition and care in between appointments
  • Improve patient outcomes through earlier clinical intervention
  • Generate data to validate your program’s value to the organization
  • Demonstrate success to justify scaling the program

Best practice

Don’t take shortcuts because you’re working within a smaller scope. Design the initial implementation of remote patient monitoring as if you were launching it full scale across your organization. Although it may take more planning upfront, it will ease the expansion of your program in the future.

Avoiding a misstep

Schedule on-site support from your vendor or IT team. Especially early on in an RPM implementation, the ability to troubleshoot technical challenges quickly is key; otherwise, you may lose engagement from patients and care team members. Work with your vendor or IT team to ensure that your staff and patients can get the timely support they need while adjusting to the program.

Quick tip


Practice spotlight

Health care technology is evolving at lightning speeds. It can be difficult to keep pace with innovation, and deliver cutting edge, value-based care when implanting new programs through a lengthy formal implementation process. To address this barrier, Dr. Katie Richardson, and her team, leverage ‘Tech Tryouts’. These 12-week feasibility studies are designed to quickly evaluate functionality, ease of use, engagement and clinical potential. After the ‘Tryout’, the team meets with the project manager to evaluate the technology through key metrics set out at the start of the project. At which point they decide whether the data warrants: 1) immediate regional rollout, 2) further evaluation to determine if longer term outcomes can be achieved, or 3) dissolution because the technology did not meet their needs or expectations. By holding themselves to a strict timeline and evaluation protocol, the team is able to safety adopt digital health solutions more quickly and efficiently.

—Dr. Katie Richardson, Healthcare Innovation Leader at Colorado Permanente Medical Group

Now that you have completed Step 10 in the AMA Digital Health Implementation Playbook, continue with Step 11: Evaluating Success. You can also go back to Step 9: Partnering with the Patient, or visit the playbook main page to review all 12 steps.

AMA Digital Health Implementation Playbook

Download the Playbook to review all 12 steps to implement and scale remote patient monitoring in practice.