A physician sitting at a desk having a teleconference with another health professional via a laptop, with a stethoscope and clipboard on the right side of the desk.

The Return on Health report (PDF) includes case studies that explore the value of virtual care (also referred to as telehealth) through the virtual care framework, developed by the American Medical Association, in collaboration with Manatt Health. These real-world examples were designed and developed in collaboration with organizations that are currently measuring the value of their virtual care programs. For a brief overview, see "How to measure the value of virtual health care" (Barron, Mishra, Lloyd & Augenstein; Harvard Business Review).

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Virtual care (telehealth) case studies

Return on Health report

Explore the evolution toward virtual care, measuring value, applying a digital framework and more.

In addition, the AMA Telehealth Implementation Playbook proposes 12 distinct steps that practices can take to support efficient, successful implementation of telehealth programs. The framework proposed in this report can support those practices in completing four of those 12 steps:

  • Defining success.
  • Making the case.
  • Evaluating success.
  • Scaling.

Measuring the Value of Virtual Care webinar

AMA and Manatt Health explore the robust framework for measuring the value of digitally enabled care.

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