Pearl of the Week: Who takes the first pass on EHR messages?

Empower team pools to manage messages

STEPS Forward Pearl of the Week

When managing the high volume of messages coming to the electronic health record inbox, organize different types of messages into buckets and have team pools manage the buckets.

In this efficient team-based system, a non-physician team member makes the first touch on most messages, responding to the messages or routing those that need immediate physician attention. Nurses, medical assistants or advanced practice clinicians can address clinical messages, and patient liaisons or billing staff can address nonclinical questions.

Learn more

Stay up to date on practice innovations

Physician burnout demands urgent action

The AMA is leading the national effort to solve the growing physician burnout crisis. We're working to eliminate the dysfunction in health care by removing the obstacles and burdens that interfere with patient care.