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Managing Patient Payments

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As deductibles and coinsurance amounts continue to increase, so too has uncollected patient financial responsibility, resulting in physician practice bad debt spiraling out of control. The AMA offers resources to help physicians manage patient payments and maximize efficiencies in the collection process.

Point-of-Care Pricing Toolkit

Collecting amounts due from patients at the time of service, or at the point of care (POC), offers numerous benefits to practices, such as reducing accounts receivable, increasing cash flow, reducing medical billing and back-end collection costs, decreasing the administrative burdens of tracking and writing off bad patient debt and managing the growing portion of practice revenue generated from patient payments. All of these factors can help a practice maintain or improve its financial viability.

Maximizing Post-visit Collections

While physicians’ offices ideally should work to receive payment from patients at the point of care, sometimes this is not possible. It is still important that practices implement an effective plan for the collection of payment after the patient has left the office. The AMA has developed the following resources to help physicians develop a successful post-visit collection process in order to maximize their practices’ financial health:

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