Wellness-Centered Leadership Playbook: Resources

The selected practical tools listed here are to get you started on several of the new or adapted processes outlined in the the Wellness-Centered Leadership Playbook (PDF). The individual toolkits on the AMA STEPS Forward® website include these and additional resources. The following resources are available:

• How to Set Up a Trust Challenge at Your Organization (PDF)
• Components of a Communications Strategy to Promote Well-Being (PDF)
• Example Organizational Compact 
• How Do I Set Up a CWO Position at My Organization? Real Life Examples from 4 Organizations 
• Chief Wellness Officer Job Description Samples (PDF)
• De-Implementation Checklist 
• STOP This, START That Checklist (PDF)
• Listening Session Example Presentation 
• Individual Reflection Worksheet 
• Sample Listening Session Report 
• Questions to Help Guide a LISTEN Session 
• Rank Order List Template 
• Guidance for Successful Appreciative Interviews 
• Appreciative Questions for Team Meetings 

Want more? Find more strategies and tactics to help you develop a culture of wellness in the curated list below. To see all the content AMA STEPS Forward® has to offer, go to stepsforward.org.

Toolkits

Explore more on the tactics highlighted in this playbook with these 21 AMA STEPS Forward® toolkits:

• Creating the Organizational Foundation for Joy in Medicine™
• Team Culture 
• Cultivating Leadership 
• Building Bridges Between Practicing Physicians and Administrators 
• Listening Campaign 
• Appreciative Inquiry Principles 
• Physician Burnout 
• Physician Well-Being 
• Panel Sizes for Primary Care Physicians 
• Medical Assistant Recruitment and Retention 
• Getting Rid of Stupid Stuff 
• Scholars of Wellness 
• Team-Based Care 
• Telehealth and Team-Based Care 
• Telehealth Integration and Optimization 
• EHR Inbox Management 
• Advanced Rooming and Discharge 
• Team Documentation 
• Peer Support Programs for Physicians 
• Establishing a Chief Wellness Officer Position
• Chief Wellness Officer Road Map

Webinars and videos

Dig deeper on the subjects covered in this playbook with these webinars and videos:

• Building Well-Being into Culture 
• Organizational Culture and Physician Well-Being  
• Cultivating Leadership  
• The Habit of Gratitude: Being Positively Contagious  
• Crossing the Divide: Building Bridges Between Physicians and Administration
• Seeking Feedback Like You Mean It: Time to Take IACTion 
• Fostering Clinician Well-Being: Current Trends and Insights from the AMA’s 2022 National Report  
• The Association of Physician Burnout with Suicidal Ideation and Medical Errors  
• Physician Burnout: It’s Not a Resiliency Deficit 
• Parenting as a Physician: It Takes a Lot of Patience 
• Setting Boundaries to Prevent Fatigue and Build Resilience 
• Physician Peer Support: An Organization’s Secret Weapon to Combat Physician Burnout 
• Integrating Organizational Actions Toward Patient Safety and Clinician Well-Being 
• Taming the Electronic Health Record 
• Cognitive Workload: A Modifiable Contributor to Physician Burnout? 
• Medical Assistants: Recruitment and Retention 
• No One Should Care Alone: Creating Processes for Intentional Professional Connection 
• Scholars Of Wellness: A Faculty Development Program to Create Wellness Champions 
• How to Implement a Peer Support Program During a Crisis 
• Telehealth & Team-based Care: How to Engage Support Staff in Telehealth 

Podcasts

Hear physicians and other health care professionals share their leadership and wellness tips, successes and learning experiences in their own words:

• Cultivating Leadership 
• Building Bridges Between Practicing Physicians and Administrators 
• Tackling Physician Burnout One Story at a Time 
• Four Key Questions Leaders Should Ask Clinicians During COVID-19 Recovery and Beyond 
• Elevating Joy and Meaning in Medicine 
• Creating a Culture That Supports Well-Being 
• Reducing Pajama Time and Work Outside of Work (WOW) 
• Debunking Regulatory Myths 
• Treating Attention as an Asset 
• Setting Boundaries 
• Small Interventions Matter 
• Improve Practice Efficiency with EHR “Quick Wins” 
• Training Medical Assistants as “Encounter Specialists” 
• Creating a Peer Support Program 
• Taming the EHR 
• Electronic Health Record Optimization 
• Telemedicine Is a Team Effort 
• Telemedicine and Team-Based Care 
• Medical Assistant Recruitment and Retention 
• Team-Based Care Model
• How a Chief Wellness Officer Manages His Own Burnout 
• Establishing a Chief Wellness Officer Position
• Chief Wellness Officer Road Map
• Scholars of Wellness Program
• Reframing Compassion Fatigue: Compassion as a Tool for Combating Burnout
• No One Left Behind: Expanded Peer Support and Second Victim Syndrome
• Caring for the Health Care Workforce During Crisis
• Stress First Aid for Health Care Professionals
• Racial and Health Equity: Five Concrete STEPS
• Health Equity: The Importance of Building Trust
• Creating a Safe and Welcoming Environment for LGBTQ+ Patients
• A Search for Inclusive Health Care: One Physician Parent’s Journey
• The Importance of Screening for Social Determinants of Health

Success Stories

The success stories below describe how health care leaders representing a diverse group of organizations successfully fostered a culture of wellness. Read how you can apply the lessons they learned to your organization:

• COMPASS Groups Rejuvenate Relationships and Reduce Burnout 
• Seven Key Actions to Create a Culture of Well-Being 
• Task Force Uses Multidisciplinary Approach to Address Physician Well-Being 
• Improving Physician Wellness at UCSF Via Physician Leadership Training 
• Developing Physician Leaders May Reduce Team Burnout 
• Authentic Connections Groups Contribute to Resilience and Less Burnout Among Physician Mothers 
• Improving Transitions of Care by Reducing After-Hours Call Volumes with a Novel Call Center Approach 
• Implementing Strategies to Optimize Efficiency and Workflow to Improve Physician Satisfaction 
• Reduce Burnout with Local and Organization-Wide Initiatives 
• Creating a Seven-On, Seven-Off Scheduling Option for Primary Care 
• Authentic Connections Groups Contribute to Resilience and Less Burnout Among Physician Mothers 
• “See Me Now” Initiative Reconnects Emergency Medicine Physicians to Joy in Medicine 
• Reducing Hospitalist Burnout with Hospitalist-Driven Improvement Initiatives 
• Medical Assistants Are the Cornerstones of Successful Team-Based Care 
• Effective Team-Based Care Could Save 8 Hours of Free Time Per Week 
• Working Smarter in Primary Care Means Transitioning to In-Room Physician Support 
• Getting Rid of Stupid Stuff: The Original Launch 
• Getting Rid of Stupid Stuff at The Cleveland Clinic 
• Getting Rid of Unnecessary Clicks in the EHR 
• Care for the Caregiver Program Supports Peers and Organization Well-Being 
• Scaling Peer Support from Pilot Project to Hospital-Wide Service 
• Easing Physician Distress With Peer Support 
• The Power of Peer Support During a Pandemic 
• Peer Support Hotline Addresses Medical Student Burnout 
• Laying the Groundwork for a Chief Wellness Officer at ChristianaCare 
• The Chief Wellness Officer Journey at ChristianaCare