AMA STEPS Forward®

Pearl of the Week: Ask, “What went well?”

Build on successes in your organization

| 1 Min Read
STEPS Forward Pearl of the Week

Constantly focusing on what’s wrong can crush the energy and enthusiasm a group needs to make positive changes.

With an appreciative inquiry approach to management, leaders can identify and build on what already works well in an organization, an important factor in catalyzing positive change. Encourage team members to share their wins at staff meetings, huddles, town hall events and other forums.

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