Pearl of the Week: Organize around the team

Workload balancing and cross-training

STEPS Forward Pearl of the Week

Practices looking to eliminate waste with Lean improvements can emphasize a team orientation rather than a task orientation. Key features of this strategy include cross-training of roles to promote flexibility and workload balancing—optimizing task distribution and better using people in a system to improve workflow. With the flexibility of these structures, workers can “flex” to a different role when demand varies, preventing breakdowns in workflow. 

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AMA Recovery Plan for America’s Physicians

After fighting for physicians during the pandemic, the AMA is taking on the next extraordinary challenge: Renewing the nation’s commitment to physicians.