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Jul 9, 2024 ·
1 Min Read

Digital Empathy: Navigating Asynchronous Communication

Learn how to foster meaningful connections in a virtual environment.

series
Events
AMA STEPS Forward® Innovation Academy Webinar Series
Physician and smartphone with prescription and health care icons
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5 Min Read

Yes, doctors can show empathy in texts to patients. Here’s how.

Even with asynchronous messaging, it’s possible to forge a connection, says Sutter Health’s Matthew Sakumoto, MD. One key: Personalize your message.

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Digital
Health System Spotlight
Patient in a telehealth appointment
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4 Min Read

To excel with virtual care, listen closely and with empathy

Telehealth is rekindling the home visit. That’s an intimacy that physicians can use to connect more deeply with patients, experts say.

Digital
Jan 26, 2022 ·
1 Min Read

Developing digital empathy and the virtual physical exam

This AMA webinar provides suggested strategies to improve patient connection and communication when delivering care remotely.

series
Events
AMA STEPS Forward® Innovation Academy Webinar Series
A grandmother and granddaughter viewing a laptop screen and embracing
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4 Min Read

Telehealth case study: Virtual-first approach to primary care

Primary care practices offer innovative ways patients can see doctors via telehealth. Learn more with the AMA.

Digital
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76 Min Read

Clinical Case Study: Telehealth for Primary Care

This case study examines primary care practices that offer innovative ways for doctors to serve patients via telehealth.

Digital
Illustration of a laptop
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4 Min Read

4 health care organizations doing digital health right

These health systems have demonstrated how technology-enhanced communications can improve patient experience and “reduce the friction of obtaining care.”

series
Digital
Health System Spotlight