Compendium of behavioral health integration resources: Implementation

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Chapter 8: Designing the Workflow

Focus on how to create processes and protocols for the entire care team to recognize when the behavioral health specialist should become involved.


BHI Compendium

Learn what your practice needs to make the best decisions for the mental health of your patients.

Chapter 9: Preparing the Clinical Team

Help achieve your practice's success metrics by ensuring everyone knows their individual role and responsibilities.


  • The Partnership Checklist: Utilize this Partnership Checklist to determine if a partnership is necessary to achieve the desired outcomes for the integration program in your practice or organization.
  • Integration Training Resources: For direct training manuals on integration and important steps along the way, utilize the manuals provided from the U.S. Department of Veteran Affairs Center for Integrated Healthcare.

Chapter 10: Partnering with the Patient

It is important that care teams explain the “why and how” of integrated care to patients and family/caregivers. This chapter explores best practices to engage and activate patients in their care.


Chapter 11: Financial Sustainability: Billing & Coding

There is no "one-size-fits-all” financial model for BHI. Explore different approaches to finance your BHI activities in this chapter.


Chapter 12: Measuring Progress

As integration is a process that is constantly evolving, it is important that you continue to check your progress and reassess where you need to grow along the way.


With an increased number of people reporting worsening mental health in recent years, it is imperative that people are aware of the 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) telephone program.

People experiencing a suicidal, substance use, and/or mental health crisis, or any other kind of emotional distress can call, chat or text 988, and speak to trained crisis counselors. The national hotline is available 24 hours a day, 7 days a week.

The previous National Suicide Prevention Lifeline phone number (1-800-273-8255) will continue to be operational and route calls to 988 indefinitely.