
- Overview
- Basics
- BHI Background
- Getting Started
- Implementation
Part 4: Implementation
Chapter 8: Designing the Workflow
Focus on how to create processes and protocols for the entire care team to recognize when the behavioral health specialist should become involved.
Resources
- Team Building & Workflow Guide: This additional AMA resource can be used to help guide you through the workflow and align on a plan.
Chapter 9: Preparing the Clinical Team
Help achieve your practice's success metrics by ensuring everyone knows their individual role and responsibilities.
Resources
- The Partnership Checklist: Utilize this Partnership Checklist to determine if a partnership is necessary to achieve the desired outcomes for the integration program in your practice or organization.
- Integration Training Resources: For direct training manuals on integration and important steps along the way, utilize the manuals provided from the U.S. Department of Veteran Affairs Center for Integrated Healthcare.
Chapter 10: Partnering with the Patient
It is important that care teams explain the “why and how” of integrated care to patients and family/caregivers. This chapter explores best practices to engage and activate patients in their care.
Resources
- Implementing Mental Health Priorities in Practice: Strategies to Engage Patients and Families: This resource consists of videos demonstrating examples of patient/family encounters that encompass the most difficult conversation areas for various mental health topics.
- Mnemonic for Communication Best Practices (PDF): This document contains helpful considerations for communication methods when working with patients and their families/caregivers.
Chapter 11: Financial Sustainability: Billing & Coding
There is no "one-size-fits-all” financial model for BHI. Explore different approaches to finance your BHI activities in this chapter.
Resources
- Financial Modeling Workbook: For more information regarding financial modeling, see this website for access to a free resource.
- Codes for Services Under Medicaid (PDF): Find details on services, codes and rates for community and private mental health centers.
Chapter 12: Measuring Progress
As integration is a process that is constantly evolving, it is important that you continue to check your progress and reassess where you need to grow along the way.
Resources
- Using Benchmarking to Drive Successful Integration: Watch this CIHS and SAMHSA-HRSA Webinar on the use of benchmarking for information on how benchmarking can drive successful behavioral and primary care integration.
988 Suicide & Crisis Lifeline
With an increased number of people reporting worsening mental health in recent years, it is imperative that people are aware of the 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) telephone program.
People experiencing a suicidal, substance use, and/or mental health crisis, or any other kind of emotional distress can call, chat or text 988, and speak to trained crisis counselors. The national hotline is available 24 hours a day, 7 days a week.
The previous National Suicide Prevention Lifeline phone number (1-800-273-8255) will continue to be operational and route calls to 988 indefinitely.