- Sarah Richards, MD, FACP; Nebraska Medicine
- Bethany Lowndes, PhD, MPH, CPE; Nebraska Medicine
See the toolkit PDF for complete author listing information.
- Outlines how to design a structured Listening Campaign
- Provides a framework to prioritize and implement improvement work
- Describes ways to overcome common obstacles to engaging both leaders and physicians in improvement work
More than half of all physicians in the United States are experiencing professional burnout, which affects the experience, quality, and safety of care patients receive. Burnout can have devastating effects on physician well-being—forcing some to leave the profession altogether. Health care organizations increasingly seek to measure and quantify physician burnout with surveys such as the Mini-Z or the Maslach Burnout Inventory.
While surveys can help highlight general areas of concern and monitor trends over time, they often do not provide the personal narratives behind the issues that are so key for generating effective changes. Individual physicians and physician groups need a systematic yet practical process to voice their stressors and propose improvement ideas so they will feel heard.
One method to solicit, process, and act on clinician feedback is to develop a Listening Campaign, which comprises 1 or more Listening Sessions between a physician facilitator and a group of practicing physicians.
Learn how to engage physicians to uncover and address sources of burnout with your own Listening Campaign in the complete toolkit PDF.
This toolkit includes 9 practical tools to help you uncover and address sources of physician burnout. Check out the complete Toolkit PDF to see how these tools fit into the 7 STEPS to successfully carry out a Listening Campaign, or click on the links below for immediate access to each tool:
- Listening Campaign Presentation for Leadership (PPTX)
- Sample Follow-Up Email to Leaders (DOCX)
- Sample Agenda Email (DOCX)
- Listening Session Example Presentation (PPTX)
- Individual Reflection Worksheet (DOCX)
- Listening Session Evaluation Form (DOCX)
- Sample Recap and Summary Email (DOCX)
- Summary Report Outline (DOCX)
- Example Summary Report (DOCX)
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