- Stacey M. Boyer, PsyD
- Kathryn M. Godfrey, PhD
- Vanessa Downing, PhD
See the toolkit PDF for complete author listing information.
- Outlines approaches for organizational communication and education in response to large-scale crises
- Identifies individual and organizational interventions in the face of collective trauma
- Illustrates the CARE approach as an iterative process
Trauma in health care settings can take various forms. Individual trauma includes physical and psychological forms, whereas collective trauma impacts an entire group or groups of people.
Resilience is the ability to recover from traumatic events. Health care workers demonstrate tremendous personal resilience in demanding, high‑risk, and trauma‑laden environments. Individual factors such as social supports, resources, or mental health history may prompt a continuum of responses in health care workers.
Historically, health care organizations have promoted self‑care and dedicated resources to build individual resilience. However, responding to collective trauma necessitates organizational efforts that target not just individual caregivers but also teams and the organization as a whole. Organizational resilience refers to the ability of organizations to anticipate, plan for, respond to, and learn or grow from adversity. Organizational resilience involves large‑scale operations, strategic initiatives, and decision‑making that can influence the response and health of the organization and the teams and individuals impacted through the provision of and access to resources, relationship building, and communication.
This Toolkit provides actionable STEPS, practical tools, and supporting resources to help your organization respond effectively to collective trauma, now and in the future.
Learn how to respond effectively to collective trauma as an organization with the complete Toolkit PDF.
This Toolkit includes 6 practical tools to help your organization respond effectively to collective trauma. Check out the complete Toolkit PDF to see how these tools fit into the 6 STEPS to address health care worker collective trauma as an organization, or click on the links below for immediate access to each tool:
- Collective Trauma: Considerations for Developing a Path Forward (PDF)
- Senior Leadership Training Packet (DOCX)
- Psychological First Aid Training Outline (DOCX)
- Trauma-Informed Organizational Coping Responses to COVID-19 (DOCX)
- COPE Initiatives (DOCX)
- REMEMBER Initiatives (DOCX)
Disclaimer: AMA STEPS Forward® content is provided for informational purposes only, is believed to be current and accurate at the time of posting, and is not intended as, and should not be construed to be, legal, financial, medical, or consulting advice. Physicians and other users should seek competent legal, financial, medical, and consulting advice. AMA STEPS Forward® content provides information on commercial products, processes, and services for informational purposes only. The AMA does not endorse or recommend any commercial products, processes, or services and mention of the same in AMA STEPS Forward® content is not an endorsement or recommendation. The AMA hereby disclaims all express and implied warranties of any kind related to any third-party content or offering. The AMA expressly disclaims all liability for damages of any kind arising out of use, reference to, or reliance on AMA STEPS Forward® content.