AMA Wire

Wednesday, May 9, 2012

Practice News

Boost patient satisfaction and your bottom line

Open-access scheduling has helped many physician practices enhance patient satisfaction and increase their bottom line. A new AMA resource (AMA member login required) helps physicians evaluate the benefits and challenges associated with this type of scheduling system.

For those who are interested in implementing an open-access scheduling system, the resource also outlines the steps for getting started.

AMA members can access additional resources to help increase patient satisfaction, including suggestions for making a practice more patient friendly, ways to strengthen communication and how to identify prospective front-office staff who can convey the practice's commitment to helping patients.

Not an AMA member? Join today to enjoy access to this and many other AMA resources.

How to oversee practice staff's appearance—legally

Creating a practice policy about staff appearance can ensure that employees maintain a welcoming, professional environment for patients, according to the latest practice management column in American Medical News.

Establishing rules about employees' physiques can present legal challenges. The column discusses how outlining a practice's policy on visible piercings and tattoos, attire and hygiene can help align employees' appearance with the overall goals of the practice.

The column examines a number of issues physicians should consider when establishing such a policy, including exceptions for religious requirements and health needs, the impact on current employees and the kind of environment that the practice's patient population expects.