Patients say online service options are limited
Quick View. Oct. 9, 2006.
A majority of Americans would like to communicate electronically with their physicians, but most report that the option isn't available.
| Which of the following technologies would you like to have access to when seeking care from a doctor or hospital? |
|
Yes |
No |
Not sure |
| Electronic medical record |
64% |
18% |
19% |
| E-mail |
74% |
14% |
13% |
| Internet appointment scheduling |
75% |
14% |
11% |
| Diagnostic test results via e-mail |
67% |
22% |
11% |
| Home-monitoring device |
57% |
21% |
22% |
| E-mailed appointment reminders |
77% |
13% |
9% |
| To what extent do you have access to the following technology? |
|
Use |
Available but don't use |
Not available |
Not sure |
| EMR |
2% |
3% |
73% |
22% |
| E-mail |
4% |
4% |
73% |
19% |
| Internet appointment scheduling |
3% |
4% |
75% |
18% |
| Diagnostic test results via e-mail |
2% |
3% |
76% |
19% |
| Home-monitoring device |
2% |
3% |
76% |
19% |
| E-mailed appointment reminders |
4% |
3% |
74% |
19% |
| If you could choose between two doctors, but only one used the following types of information technology in his or her practice, how much would this influence your choice of doctors? |
|
A great deal/
To some extent |
Not much/
Not at all |
Not sure |
| EMR |
54% |
34% |
12% |
| E-mail |
62% |
29% |
9% |
 |
According to a Wall Street Journal Online/Harris Interactive Health-Care Poll, 74% of the 2,624 adult respondents said they would like to be able to e-mail their physicians, but 73% said that the service was not available to them. The poll, which was conducted between Sept. 5-7 and released Sept. 22, has a margin of error of 3%.
Note: Percentages may not add up to 100% due to rounding. Source: Wall Street Journal Online/Harris Interactive Health Care Poll
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Copyright 2006 American Medical Association. All rights reserved.
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