Online interactive functionality growing among insurers
Quick View. March 15, 2004.
|
2002 |
2003 |
| Formulary data |
87% |
94% |
| Medical/administration policies |
67% |
70% |
| Clinical guidelines |
58% |
67% |
| Claim status |
69% |
66% |
| Eligibility verification |
64% |
66% |
| Claims submission |
44% |
57% |
| Check referral authorization status |
56% |
50% |
| Request registration/credentialing application |
24% |
39% |
| Referral authorization submission |
27% |
36% |
| Complete registration/credentialing application |
6% |
13% |
| Online chat with customer service representative |
3% |
3% |
|
A survey of 98 publicly available payer Web sites found that interactive services are increasingly being offered to clinicians.
Source: Cap Gemini Ernst & Young
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Copyright 2004 American Medical Association. All rights reserved.
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