Heal the Claims Process Campaign: How Patients Can Participate
Patients can play an active role in healing the claims process by understanding their responsibility to provide accurate insurance information to their physician’s practice staff and taking steps to understand their personal financial responsibility for their medical care. Patients should:
- Understand their health insurance policy and payment practices and disclose up-to-date personal and health insurance policy information to their physician’s practice staff at the start of each visit.
- Download the patient educational flyer, Understanding your health insurance policy and payment practices.
- Recognize their payment responsibilities and make a good faith effort to meet their financial obligations.
- Familiarize themselves with their health insurer’s internal complaint and appeals process.
- Know their coverage and benefits, including coverage for out-of-network services, whether their health insurer recognizes assignment of benefits and how their different health insurers will perform coordination of benefits if the patient is insured by more than one health insurer.
