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National Health Insurer Report Card

The AMA publishes an annual report card of the claims revenue cycle activities of the major commercial health insurers and Medicare. The National Health Insurer Report Card (NHIRC) provides metrics on the timeliness, transparency and accuracy of claims processing of these payers in an effort to educate physicians and the public, and to reveal opportunities for improvement.

2011 NHIRC
The 2011 NHIRC shows an increase of inaccurate claims payments among leading commercial health insurers from the 2010 report. Review the report results by section or as a whole.  
2011 National Health Insurer Report Card webinar

See how insurers and payers performed in areas that will have a positive impact on improving the claims process. This webinar provides an overview of the past year’s performance—insurer improvements and continued challenges—and explains what the results mean to physician practices now and in the future.

View the webinar

2011 Statement of methodology

Understand the method by which the National Health Insurer Report Card is developed. This document is an informative brief on the AMA’s process for developing a report that is comprehensive, accurate and defensible.

View the Statement of Methodology

2011 NHIRC press release

This press release provides a high-level summary of 2011 NHIRC findings, and provides an explanation of how those numbers translate to spending across the health care industry.

View the press release

Past report cards

The AMA keeps an archive of past National Health Insurer Report Cards. These past reports may be a useful resource for understanding health insurer performance over time.

View past report cards

Practice Management Alerts
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Knowledge Center
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Contact Us
Get expert advice when you need it. The AMA-PMC team is here to help members and their staff with issues and concerns.
Discussion Group
Join the online discussion in the AMA Paperless Practice Group.