Illness, fear, low literacy, foreign languages and cultures, and many other factors can make it difficult for your staff to communicate with patients. The C-CAT is a new organizational performance assessment toolkit from the Ethical Force Program® at the American Medical Association (AMA) designed to assist your organization in meeting the needs of a diverse patient population. This one-of-a-kind resource can help you assess how effectively your organization communicates, so you can target resources for improvement exactly where they're needed.
The C-CAT can help organizations improve communication with all patient populations and many of the questions are specifically focused on common communication problems, such as culture, language and health literacy gaps.
Using the C-CAT
The C-CAT is far more than a set of surveys. We hope that you will find the C-CAT—including the assessment instruments and protocols, data tools, and ideas for how to improve performance based on your specific results—to be a catalyst for productive organizational change.
The C-CAT's components are available for viewing. You may download and use the surveys for research purposes at no cost and without a license. If you would like to use the surveys for organizational assessment, benchmarking and quality improvement, please contact the AMA staff for a list of qualified consultants who can assist you.
Ordering the Toolkit
The C-CAT is available for use through trained consultants, who have received special training on implementing and scoring, who have access to national benchmark performance data, and who can help organizations develop tailored performance improvement plans.Acknowledgments
Ethical Force Program® staff would like to thank the program’s oversight body and expert advisory panel on Patient Centered Communication, both of which contributed to the development of the conceptual framework and consensus report on which this toolkit is based. View all acknowledgements.
Citation for Toolkit
The Ethical Force Program®. The AMA Ethical Force Program® toolkit: improving communication – improving care. Chicago IL: American Medical Association; 2008.
Ethical Force Program® Consensus Report
The C-CAT is based on the Ethical Force Program's consensus report "Improving comunication—improving care: How health care organizations can ensure effective, patient-centered communication with people from diverse populations"
View the C-CAT Surveys
The C-CAT is far more than a set of surveys – and a full assessment of an organization’s communication climate demands a skilled guide. To obtain optimal value from the C-CAT, organizations should use these tools while working with a trained consultant. Please contact the AMA staff by phone (312)-464-2431 or email for a list of trained and qualified consultants who can help you use the C-CAT to maximum benefit.
The C-CAT surveys are available for viewing. You may download and use the surveys for research purposes at no cost and without a license. If you would like to use the surveys for organizational assessment, benchmarking and quality improvement, please contact AMA staff for a list of qualified consultants who can assist you.