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Licensed Consultants

The following consultants (listed alphabetically and not ranked in any order) have received specialized training in how to use and interpret the results of the C-CAT. While the C-CAT surveys are available for free, we strongly encourage organizations to work with trained consultants throughout the assessment process. You may contact any or all of the consultants to receive bids on your assessment project.

Compass Consulting Services, LLC

Post Office Box 221347
Beachwood, Ohio 44122
(216) 299-7335
http://compassconsultingservices.com/index2.html

Trained Consultant: Tameka Taylor, PhD
tameka@compassconsultingservices.com

Compass Consulting Services, LLC was established and has remained in Ohio since August 2008 while working nationally.  The owners of Compass have over 30 years of experience in designing and delivering diversity and leadership programs in all industries.  They are experts in engaging participants in difficult but honest conversations in a non-threatening manner providing participants with awareness and skills.    

Compass is a certified minority and women-owned organizational development firm that help companies meet their optimal performance by maximizing employee and client relationships and fostering inclusive work environments. We are experts in: Diversity & Inclusion Management; Conflict Management; Communication; Leadership Development; and Team Building.  Additionally, offering: Organizational Assessments; Executive Coaching; Facilitation; and Focus Groups.

Compass has served over 150 clients, many consistent since 2008.  In 2010 they were awarded the 2010 Northeast Ohio Hispanic Chamber of Commerce "Women Entrepreneurs of the Year" Award and the 2010 "President's Award" by the Northern Ohio Minority Supplier Development Council.

Critical Measures, LLC

4627 Nicollet Avenue South
Minneapolis, Minnesota 55419
(612) 746-1375 (office)
(612) 558-0028 (cell)
http://www.criticalmeasures.net/

Trained Consultant: David B. Hunt, JD, President and CEO
dbhunt@criticalmeasures.net

Critical Measures has conducted CLAS-based cultural competence organizational assessments for leading hospitals, health plans and clinics throughout the U.S. Articles on our work have appeared in Health Affairs, AMA News, Managed HealthCare Executive, the Hispanic Business Journal and Minority Nurse. Our prestigious national client base has included Aetna, the AMA, HealthPartners, the Mayo Clinic, Lifespan, WellPoint, Texas Health Resources, HealthEast and Wheaton Franciscan Services Inc. We bring specialized expertise in the law of language access as several of our consultants are attorneys who have published articles and spoken on best practices in this field. As a result, we have conducted Language Access Compliance Audits for many hospital clients and recommended strategies for needed improvements. Together with leading physicians in the field of immigrant and refugee medicine, we have developed online physician cultural competence assessments that focus on physicians' practice behaviors and can diagnose exactly where and with what types of providers language access issues are most severe and in need of attention. As a follow-up, we can help your organization comply with the new Joint Commission cultural competence standards by training your doctors and nurses on the business, medical (quality/safety) and legal reasons why language access is so important using our acclaimed new, CME accredited, e-learning program entitled "Language Access and the Law: Caring for the LEP Patient".

Cross Cultural Health Care Program

4700 42nd Avenue SW, Suite 580
Seattle, Washington 98116
(206) 860-0329
http://xculture.org/

Trained Consultant:Ira SenGupta
iras@xculture.org

The Cross Cultural Health Care Program (CCHCP) has been providing Cultural Competency Training, Consulting and Assessment across the United States since 1992. Large hospital and university systems, small agencies as well as community coalitions have called upon CCHCP’s expertise to lead their organizations through cultural changes essential in today’s health care climate.

Recognized as a leader in the field of cultural competency and medical interpreter training, CCHCP trains professionals and organizations to be more culturally competent in their approach to health and social services delivery. Trainings include introductory and advanced cultural competency modules as well as a Cultural Competency Training of Trainers Institute.  All CCHCP services are customized to the needs of your organization to maximize relevancy and effectiveness.

CCHCP consulting and assessment services include (1) organizational assessments and evaluations, (2) cross cultural negotiation, (3) development of community health coalitions, and (4) the implementation of cultural competency initiatives.

The Cross Cultural Health Care Program is a nonprofit organization whose mission is to serve as a bridge between communities and health care institutions to advance access to quality health care that is culturally and linguistically appropriate.

We look forward to working with you as your organization seeks to enhance its communications climate!

CulturaLink, Inc.

9245 North Meridan Street, Suite 220
Indianapolis, Indiana 46260
(888) 844-1414
(888) 433-1313 (Fax)
http://www.theculturalink.com

Trained Consultant: Yolanda Robles, President
yrobles@theculturalink.com

CulturaLink is a nationally leading consulting firm recognized for providing innovative and customized cultural and linguistic solutions to the health care industry.

CulturaLink services are performed to strengthen health care organizations ability to improve the quality of care delivered to today’s multicultural and multilingual communities. We work as your partner to promote diversity as a means of improved quality and patient safety that will directly impact the bottom-line, through a comprehensive range of services including: cultural competence assessment, consulting services around the provision of culturally competent care, language, and cultural training.

Our seasoned team of professionals with more than 40 years of experience in key areas will work with you to create the best approach for your organization to implement a cultural competence plan that is effective, accountable and sustainable.

CulturaLink is the company that can help you better connect to diverse communities.

Global Healthcare Associates, LLC

24 Stirrup Drive
East Greenbush, New York 12061
(800) 530-3789
http://www.globalhealthcareassociates.com/

Trained Consultants: Madeline Cafiero, EdD, RN, FNP-BC; Michelle Dubner, RN, BSN
info@globalhealthcareassociates.com

Global Healthcare Associates, LLC is a dynamic consulting firm that is owned and operated by a registered nurse with expertise in leadership and management.Our team includes a doctoral prepared nurse practitioner, and a Masters prepared individual with expertise in organization and leadership, who is also an expert in training staff to reach their goals.  We have over 60 years of combined clinical, administrative and consulting experience to improve your organization’s profitability, efficiencies, and patient outcomes. Our team has recently been trained on the administration of the AMA's Communication Climate Assessment Tool, recently endorsed by the National Quality Forum.

Health Communication Research Institute

UC Davis Cancer Center
FSSB, 4800 2nd Avenue, Suite 2200 (Office 2210)
4501 X Street, Suite 3016
Sacramento, California 95817-6165
(916) 734-8810 (Direct Work Phone)
(916) 703-5259 (Fax)

Trained Consultant: Marlene M. von Friederichs-Fitzwater, PhD, MPH, Assistant Professor, Hematology & Oncology, Department of Internal Medicine, University of California, Davis, School of Medicine; & Director, Outreach Research and Education Program
marlene.vonfriederichs-fitzwater@ucdmc.ucdavis.edu

Marlene M. von Friederichs-Fitzwater, MS, PhD, MPH, is a professor in Internal Medicine (hematology/oncology) in the UC Davis School of Medicine and is director of the UC Davis Cancer Center Outreach Research & Education Program. She is a national expert on health communication, cultural competency and patient-centered communication with more than 25 years experience in education, training and research. She is a principal investigator on several community-based studies examining cultural influences on cancer screening and other health behaviors among Hispanic, African American and American Indian women. She is a member of the Native Health Research Network and on the national steering committee of the Education Network to Advance Clinical Trials among minorities. As a social, cultural and behavioral scientist, her research includes studies in health beliefs/behaviors, health communication, organizational communication and disparities in health care.

Health Literacy Forward

Literacy Coalition of Central Texas
835 North Pleasant Valley Road
Austin, Texas 78702
(512) 735-2533
http://www.willread.org/

Trained Consultant: Peter Morrison
pmorrison@willread.org

Health Literacy Forward, a branch of the Literacy Coalition of Central Texas, provides quality improvement consulting and trainings for hospitals and clinics on patient-centered care with a focus on effective communication and health literacy. Over a decade of intensive work with low-literate populations has positioned Health Literacy Forward as a national leader in its ability to understand the barriers to health and education faced by this population, and teach others to better understand and work with low health literate individuals to promote behavior change. While 75 percent of preventable readmissions result from miscommunication, Health Literacy Forward consultants help healthcare agencies reduce preventable readmissions, ensure compliance with accreditation and regulatory requirements, and improve patient-safety and reported quality of care.

Health Literacy Forward pioneered the field of health literacy in Texas before pressure to address the issue existed. Our health literacy and effective communication interventions were collaboratively conceived and developed with local literacy programs, healthcare agencies, and national leaders. Health Literacy Forward reduces the health disparities of underserved communities by (1) creating programs to improve the health literacy of low income, low-literate adults, (2) developing the communication skills of healthcare professionals to effectively serve these clients, (3) improving the built environment of healthcare institutions to effectively serve low health literate individuals, and by (4) enhancing community members’ ability to access and navigate appropriate health services.

Health Literacy Missouri

325 N. Euclid
St. Louis, MO 63108
(314) 361-9400
http://www.healthliteracymissouri.org/

Trained Consultants: Samuel Pettyjohn, MPH
spettyjohn@healthliteracymissouri.org
Kelly Kallaher, MA
kkallaher@healthliteracymissouri.org
Meghan O’Connell
moconnell@healthliteracymissouri.org

Health Literacy Missouri works to improve the health of Missourians by closing the gap between patient skills and the demands of the health care system. We do this by:

  • Training doctors and other health professionals to communicate better with patients
  • Assessing health systems and applying targeted health literacy best practices designed to improve health outcomes
  • Providing plain language editing and document creation

Health Literacy Wisconsin (HLW)

211 S. Paterson St., Suite 260
Madison, WI 53704
(608) 257-1655
(608) 661-2208 (fax)
http://healthliteracywisconsin.org/

Trained Consultants: Michele Erikson, Executive Director
michele@wisconsinliteracy.org
Dr. Paul Smith, Board Director
Paul.Smith@fammed.wisc.edu 

HLW works to foster clear communication between people that give and receive health care. As a division of Wisconsin Literacy, Inc., HLW is dedicated to building health literacy skills that help both providers and patients communicate more effectively. Combining a strong foundation in adult learning theory with experience in the medical field, HLW provides services that improve:

  • access to healthcare
  • the delivery of challenging health concepts
  • decision making among consumers
  • health outcomes

Improving these outcomes can help avoid unnecessary healthcare costs. We do this by providing:

  • limited and comprehensive assessment of the communication environment of healthcare facilities and organizations with recommendations to address areas needing improvement
  • the delivery of challenging health concepts
  • training and medical specialty-based workshops on written and oral communication
  • document review and rewrite.

Wilson-Stronks, LLC

332 South Michigan Avenue, Suite 1032#W697
Chicago, Illinois 60604-4434
(312) 671-1439
http://www.wilson-stronks.com/

Trained Consultant: Amy Wilson-Stronks, MPP, CPHQ
amy@wilson-stronks.com

Amy Wilson-Stronks is an independent consultant dedicated to promoting health equity through research, policy and practice. With 20 years of experience in the hospital, long term care, and behavioral health settings, Amy has cultivated a broad knowledge base of the issues contributing to health inequalities. An expert in research design, qualitative and quantitative data collection and analysis, Amy has dedicated her professional career to working collaboratively with health care organizations, researchers, advocates and consultants to implement concrete, evidence-based measures to improve access to care for individuals and families navigating the health care system. Prior to starting her own business, Amy was the Project Director for Health Disparities at The Joint Commission. In this capacity, Amy served as the principal investigator of several pivotal studies focused on access to care and health care policy. Funded by The California Endowment, The Hospitals, Language, and Culture: A Snapshot of the Nation (HLC) study was the first large-scale qualitative study to investigate how hospitals address the needs of an increasingly diverse patient population. Amy holds a Master of Public Policy in Health Policy the University of Chicago and a Graduate Certificate in Health Administration and Policy from the University of Chicago.