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CME case study

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Maria, a thirty-five year old Latina patient, presents for services at your practice. This is the first time at your practice, and she is seeking an annual physical exam. Maria brings her nine-year old son with her to the appointment. You note that her admission health record was completed in full and she had no significant health problems.  She is married and has 3 children aged 9, 7, and 3 years of age. Maria was born in Mexico and has lived in the United States for 10 years. Upon reviewing the nurse’s records, you find that Maria has a blood pressure of 170/95 and a BMI of 30. 

During your interview you note that Maria is pleasant but appears somewhat apprehensive.  While you attempt to gather a more extensive health history, the patient provides you with little additional details. She answers you with a nod or shake of the head, and smiles often. When you ask if she understands, she says yes. Maria looks at her son quite often during the interview, and they will occasionally whisper Spanish to one another.

After her son leaves the room, you conduct a physical examination that is normal. You then discuss with Maria your diagnosis of hypertension and options for treatment  that include reducing salt intake, weight loss, and medications.  You provide her with options to assist her in dietary changes and encourage her to be physically active. You also provide her with some Web sites to visit for additional information. At the end of this conversation, you again ask the patient if she understands, and she again says yes.

Finally, you talk with Maria about blood pressure medication, which she seems agreeable to. You tell her that you will telephone the prescription to the local pharmacy, and she will need to take one pill two times daily. You ask the patient if she has any  questions, and she says no.

Three months later, Maria returns for a follow-up visit.  An older sister accompanies her to the clinic for this visit. Maria’s BMI and blood pressure remain at the same levels.  When you ask Maria to tell you about how well she adhered to the management plan, she gets anxious and turns to her sister. The sister explains that Maria lacks confidence in her English and communicates primarily in Spanish.

She says that Maria ‘s mother lives with the family and encourages her daughter to take folk remedies instead of the medication that was prescribed. The mother also does most of the cooking for the family. Lastly, she says that although there is a computer in her home, Maria gets most of her health information from friends and family and does not trust what she reads on the internet, even if it is in Spanish.

To complete the self assessment, please select one answer for each question

1) What indicates that the patient may have limited English proficiency?

 a. She comes to clinic with her son .
 b. She responds to your questions with brief answers and head nods.
 c. She fails to ask questions.
 d. She seeks help from her son.
 e. All of the above

2) If you knew that Maria had limited English proficiency and preferred to communicate in Spanish, what would have been the best way to manage the clinic visit?

 a. Use her 9 year old son as an interpreter.
 b. Refer her to a physician who spoke Spanish.
 c. Ask another patient from the waiting room to translate for you.
 d. Conduct a limited interview and reschedule the visit at a time when an interpreter could be present.
 e. Assume that Maria understands more English than she can speak, and continue the clinic visit as if there were no problem.

3) What are some of the strategies that help build trust between racial and ethnic minority patients and physicians?

 a. Use a patient-centered model of care where the patient is an active participant in determining their management plan.
 b. Ask the patient what they believe is causing their medical condition and the complications that might occur from the problem.
 c. Attempt to communicate with patients in their preferred language.
 d. Make provisions in your practice to accommodate patients of different cultures (i.e. health education materials and questionnaires in languages other than English, a language access telephone service).
 e. All of the above

4) You notice an increasingly number of Latino patients in your practice. While Maria appears that she understood you, you are concerned that you may not have addressed adequately the health needs of Maria or your other Latino patients. In order to improve your practice for patients like Maria you know you need to get a better handle on how many racial and ethnic minority patients you see and what are the cultural issues you might need to address.  What strategy should you NOT use?

 a. Have your receptionist assign a racial and ethnic category to minority patients based on their skin color and surname.
 b. Add a question on the admissions form asking the patient to indicate their race and ethnicity and their preferred language.
 c. Ask the patient yourself what is their race and ethnicity and their preferred language.

5)  You have noticed a large number of Latinos in your practice have hypertension and decide to engage in some community action.  What is your best course of action?

 a.  Work with community groups to create a promotional campaign highlighting high sodium foods.
 b.  Provide a workshop at a local church about hypertension.
 c.  Have discussions with the local health department on ways to increase screening and educational programs for Latino populations.
 d.  All of the above

6) What is a potential health risk of inadequate communication for a Spanish-speaking patient such as Maria at your practice?

 a. The patient may not adhere to her prescribed medication regiment.
 b. Your practice may be subject to lawsuit and liability.
 c. The patient’s medical condition may deteriorate due to insufficient lifestyle changes.
 d. A & C only
 e. All of the above

Last updated:Nov 29, 2007
Content provided by: Public Health