Electronic Claims Status Toolkit
Stay on top of your outstanding claims, while slashing costs
Long lead times receiving payment on your claims can put a crimp in your practice’s operations. But keeping track of outstanding claims manually can be expensive and time-consuming. Determining the status of your claims electronically can:
- Substantially decrease associated costs by 90%
- Keep you informed about your outstanding claims, and about any potential snags that need your attention
- Streamline your claims processing and cash flow
- Cut back time spent calling health insurers, waiting on hold, or searching payers’ Web sites for updates
- Free up time for revenue-enhancing functions, such as ensuring correct payment
Cost to determine claim status manually: $3.70 x 620 = $2,294
Cost to determine claim status electronically: $0.37 x 620 = $229.40
Average annual savings per physician from automating claim status: ≈$2,064.60*
* Based on an annual average of 620 claim status requests for a single physician. Source: Milliman, Inc., “Electronic Transaction Savings Opportunities for Physician Practices.” Technology and Operations Solutions. Revised: Jan. 2006
Calculate your potential savings: View Aetna’s EDI savings calculator
By eliminating significant parts of the manual processes in an office’s routine, physicians can free their practice staff to perform other revenue-enhancing functions. Access the following educational resource “Information technology solutions: consider the potential savings” and determine your practice’s potential savings.
Access the AMA resource “Understanding the HIPAA standard transactions: The HIPAA Transaction and Code Set rule” for an overview of electronic healthcare transactions.
“Considerations for processing electronic transactions in the physician practice” offers specific scenarios of how your practice might adopt electronic claims submissions, and provides additional considerations for your specific situation.
- “Questions to ask a health insurer before enrolling in an electronic transactions program” outlines key issues with using electronic transactions that you need to carefully consider.
- “Questions to ask a billing service before enrolling in an electronic transactions program” provides key questions to discuss with your billing service to understand how it can assist you in using electronic transactions.
- “Questions to ask a clearinghouse before enrolling in an electronic transactions program” provides key questions to discuss whether your clearinghouse provides satisfactory functionality for electronic transactions.
Visit www.ama-assn.org/go/payerpolicies to access online resources from health insurers to help you move towards practice automation.
The suite of electronic health care transactions are designed to work together to create greater efficiencies for both physicians and health insurers. By adopting an integrated approach to using the electronic health care transactions, information gained from one transaction becomes useful information in the next transaction.
- Did you know that the increased use of electronic health care transactions in your practice, such as the electronic eligibility benefit inquiry and response transactions, has the potential to save physicians and health insurers nearly $30 billion per year? 
Access this case study to learn more about the savings your practice can experience using electronic health care transactions.
 U.S. Healthcare Efficiency Index, www.ushealthcareindex.com