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Create an LGBT-Friendly Practice

Is your practice listed in the Gay and Lesbian Medical Association (GLMA) Provider Directory?

GLMA is the national leader in LGBT health issues, and their GLMA Provider Directory is a free-to-the-public listing of LGBT-friendly practices in the US. Many LGBT patients looking for quality care free of discrimination choose their healthcare provider based on word-of-mouth recommendations and directories of known LGBT-friendly physicians. Search for your practice in this directory to make sure that LGBT patients looking for a friendly medical environment know they can come to your practice for quality care. If your practice isn’t listed, follow the steps to create a free Provider Directory listing.

How did your healthcare facility measure up in the 2012 Healthcare Equality Index?

The Healthcare Equality Index (created by the Human Rights Campaign) measures how equitably healthcare facilities in the United States treat their LGBT patients and employees. See how your facility is rated, and sign up to participate if your facility is not already.

Provide a welcoming environment for LGBT patients

There are simple and effective ways to make your healthcare environment visibly more comfortable and friendly for LGBT patients. “Guidelines of Care For Lesbian, Gay, Bisexual, and Transgender (LGBT) Patients,” created by the Gay and Lesbian Medical Association, provides helpful tips that can be quickly implemented to improve your practice’s appearance to LGBT patients.

Read up on recommended standards of practice with GLBT patients

The LGBT Health Access Project, part of the Massachusetts Department of Public Health, has produced, “Community Standards of Practice for the Provision of Quality Health Care Services to LGBT Clients”, a set of recommendations designed to “improve LGBT access to quality care and to assist clinicians and their facilities in creating responsive environments.”

Handout: Sample new patient intake form

The Fenway Institute, part of Fenway Health, is one of the national leaders in LGBT health awareness and outreach. Take a look at the more comprehensive Sample New Patient Intake Form that they recommend for use with LGBT patients and see how it compares to what your practice currently uses.

Podcast: “Expanding into the Gay and Lesbian Market: What Savvy Medical Practices Know”

Listen here. From the Journal of Medical Practice Management comes an informative, half-hour long discussion with Ellen Kahn, Director of the Human Rights Campaign Foundation's Family Project. The interview is lively and contains concrete examples of how to customize your practice to become more LGBT-friendly.